About
Highly accomplished and results-driven professional with 3+ years of progressive experience in client engagement, product management, and strategic project leadership. Proven ability to drive significant revenue growth, optimize operations, and lead high-performing teams in dynamic environments. Expert in leveraging data analytics, market insights, and cross-functional collaboration to achieve business objectives and enhance client satisfaction. Seeking to apply expertise in a leadership role within a growth-oriented organization.
Work
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Summary
Led key client engagement initiatives and managed a portfolio of high-value corporate programs, focusing on revenue generation, operational excellence, and team leadership.
Highlights
Led end-to-end execution of corporate programs for 80+ C-level and executive clients, generating over 60% of total company revenue.
Managed and mentored a team of 4 program managers and client engagement associates, ensuring seamless project delivery.
Designed and implemented SOPs and training modules for a new 'Assessments' product category, projected to contribute 40% of future revenue.
Recruited and trained 2 associates, significantly enhancing team capabilities and operational efficiency.
Collaborated with product and tech teams to implement enhancements and new features, ensuring a robust and efficient delivery pipeline.
Successfully delivered high-impact programs for marquee clients, including Novartis, Tata Group, Mondelez, Asian Paints, HUL, Amazon, and Volkswagen.
Standardized reporting dashboards to monitor KPIs, client satisfaction, and project milestones, enhancing data-driven decision-making.
Developed and presented comprehensive business review reports to senior leadership, informing strategic decisions and growth opportunities.
Optimized resource utilization by analyzing workflow data, reducing average project turnaround time from 4 weeks to 3 weeks, and improving service delivery efficiency.
Implemented client feedback mechanisms, driving actionable insights and continuous service quality improvements.
Conducted market sizing using bottom-up Excel models to identify target audience reach for corporate engagements, informing strategic planning.
Managed client expectations and ensured 100% adherence to Service Level Agreements (SLAs).
Managed external vendors for on-ground and online event activations, ensuring seamless execution.
Orchestrated cross-functional collaboration with operations, product, technology, design, content, and marketing teams to achieve optimal outcomes.
Provided 360-degree support to clients, leveraging subject matter expertise to ensure campaign success.
Enabled 80+ clients by deploying diagnostic tools for user acquisition and scalability, streamlining processes, improving efficiency, and accelerating turnaround times.
Delegated and oversaw level-2 project plans, contributing to a 250% year-over-year increase in hiring and employer branding for programs.
Drove over 1 million registrations and 25 million impressions from campuses nationwide.
Achieved 100% client satisfaction and retention rate across all managed accounts.
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Summary
Led the development and execution of key B2C projects, driving product innovation, market growth, and operational efficiency.
Highlights
Spearheaded the development and launch of three flagship B2C projects: Unstop Mentorships, Unstop Pro, and Unstop Campus Hiring Meet (UCHM) 2023.
Achieved key results across product development, marketing, user acquisition, retention, and operations.
Led a team of product managers in building a full-stack, on-demand 1:1 Mentor Marketplace from concept to launch.
Validated product model through consumer surveys with 1,000+ participants and beta-testing with 100+ mentors.
Designed comprehensive user journey mockups and wireframes for optimal user experience.
Launched 4 subcategories for 1:1 Mentorship (Business, Engineering, Design, General) and developed sales funnels and landing page wireframes.
Conducted bi-weekly industry benchmarking to identify growth opportunities and market trends, informing strategic adjustments.
Managed end-to-end Profit and Loss (P&L) for special projects, optimizing financial performance.
Orchestrated KPI tracking mechanisms for user growth, retention, and conversions, driving data-informed decisions.
Recruited and trained a program manager, enhancing team capabilities and project execution.
Managed delivery and project pipeline for Unstop Pro, integrating 100+ online course modules and onboarding key vendors.
Collaborated with cross-functional teams (product, technology, marketing, partnerships) to devise and execute strategies for platform accessibility, revenue, and growth.
Achieved significant growth for Unstop Mentorships: 80% MoM scale growth, 60% MoM revenue growth, 1M+ user sessions, and 600K users within 7 months.
Drove success for Unstop Campus Hiring Meet (UCHM) with 32,700+ nominations, 72,750+ votes, and 9,810 survey responses.
Onboarded and integrated dyte.io, a third-party video-servicing platform, at no cost, reducing overall operational expenses.
Revamped platform strategy based on data analysis, resulting in a 125% QoQ increase in product adoption and consumer engagement.
Onboarded over 1,800 domestic and international mentors across 70+ domains.
Maintained a mentor churn rate of less than 2% through continuous engagement and support.
Developed and executed a Go-to-Market (GTM) strategy, including online masterclasses and multi-channel campaigns, generating over 2 million impressions.
Designed user journey wireframes and integrated ML-powered search and mentor-match features, increasing conversions by 140%.
Launched on-demand query services and a resource marketplace, driving 200% and 250% increases in overall conversions respectively.
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Summary
Managed and delivered corporate programs for a diverse portfolio of clients, ensuring high client satisfaction and driving significant growth.
Highlights
Managed end-to-end execution and delivery of corporate programs for 50+ C-level and executive clients, contributing over 50% of total company revenue.
Provided comprehensive support for major clients including Aditya Birla Group, Reliance, KPMG, Amazon, L'Oréal, Tata Consumer, Wipro, Airtel, and Agoda, ensuring successful online and on-ground execution.
Ensured 100% adherence to client expectations and Service Level Agreements (SLAs).
Enabled 50+ clients with diagnostic tools for user acquisition and scalability, resulting in streamlined processes, enhanced efficiency, and faster turnaround times.
Coordinated effectively with internal (operations, product, technology, design, content, marketing) and external stakeholders.
Provided 360-degree client support, leveraging expertise to drive campaign success.
Drove over 800K registrations and 20M+ impressions from targeted campuses across India.
Formulated level-2 project plans for corporate programs, achieving a 150% year-over-year increase in employer branding.
Achieved 100% client satisfaction and retention rate.
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Summary
Conducted extensive research and developed strategies for social media marketing and content generation.
Highlights
Developed and executed end-to-end research for Social Media Marketing and Content Generation strategies for the firm and client companies.
Managed all social media handles and derived Marketing Analytics solutions for various media campaigns.
Increased company's overall outreach by 180% on Facebook and Instagram through strategic social media marketing and content generation.
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Summary
Engaged in a live data analysis project focused on predicting blood donations.
Highlights
Worked on a live data analysis project focused on predicting blood donations for a location in Delhi using Python and Pyspark.
Curated insightful data visualization reports for the project using Tableau and Power BI.
Achieved 99% accuracy in reviewing and approving blood donations for user reference through live data analysis and insightful visualization reports.
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Summary
Focused on optimizing online presence through SEO, link building, and keyword research.
Highlights
Executed off-page SEO, including link building, backlinking, social networking, and keyword researching for the Human Resources niche.
Analyzed website consumer traffic and various social media channels through Google Analytics.
Enhanced website's SERP, SSL, Domain Authority, and Page Authority by 140% through advanced social media and B2B lead generation strategies.
Volunteer
Umeed - NGO, Delhi
|Education Volunteer
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Summary
Contributed to educational initiatives and fundraising efforts for underprivileged children.
Highlights
Participated in the 'Knowledge for all Campaign', teaching a group of underprivileged children in slum areas of Delhi for 60 hours over 8 months.
Contributed to a fundraising campaign by collecting revenue for the development of the NGO.
Awards
Rookie of the Year
Awarded By
Unstop
Awarded for outstanding performance within six months of joining the organization as a Program Manager.
Languages
English
Fluent
Hindi
Native
Skills
Project Management
End-to-End Project Execution, Project Planning, KPI Tracking, Risk Management, Process Optimization.
Client Engagement
Client Relationship Management, Account Management, Client Satisfaction, SLA Management, Strategic Partnerships.
Product Management
Product Development, Product Strategy, Marketplace Development, User Journey Design, Feature Implementation, Product Adoption.
Data Analysis & Insights
Market Sizing, Data Visualization, KPI Monitoring, Business Review Reporting, Resource Utilization Analysis, Consumer Surveys, Industry Benchmarking, Google Analytics.
Digital Marketing
Go-to-Market (GTM) Strategy, Social Media Marketing, Content Generation, SEO, Lead Generation, Campaign Management, Email Marketing, WhatsApp Marketing.
Leadership & Team Management
Team Leadership, Mentorship, Hiring & Training, Performance Management, Cross-functional Collaboration, Stakeholder Management.
Business Development & Growth
Revenue Growth, Market Expansion, Sales Funnel Optimization, Strategic Initiatives, Conversion Rate Optimization.
Financial Management
Profit and Loss (P&L) Management, Cost Reduction.
Technical Skills
Python, Pyspark, Microsoft Excel, Tableau, Power BI.
Interests
Filmmaking
Inter-college competitions.
Photography
Inter-college competitions.
Tennis
Inter-zonal, Zonal, District levels.
Badminton
Inter-zonal, Zonal, District levels.